Effective Date: July 3, 2026 Last Updated: July 3, 2026
City Deck (“City Deck,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit citydeck.com (the “Site”), contact us, request a consultation or estimate, or otherwise interact with our business.
By using the Site or otherwise providing information to us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or provide us with information.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Submit a contact, estimate, or consultation request form
- Call, email, or text our office
- Sign a contract or work with us on a project
- Subscribe to email or SMS communications
- Leave a review or communicate with us on social media
This information may include:
- Name
- Mailing or project address
- Email address
- Phone number
- Details about your project (e.g., deck, patio, porch, or sunroom scope, photos, and preferences)
- Any other information you choose to include in a message to us
1.2 Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect certain technical information, including:
- IP address
- Browser type and device information
- Pages viewed and time spent on the Site
- Referring website or search terms
- Approximate geographic location (derived from IP address)
This information is typically collected through cookies, pixels, and similar tracking technologies (see Section 3).
1.3 Information From Third Parties
We may receive information about you from third parties, such as:
- Review platforms (e.g., Google, Yelp, Houzz)
- Advertising and analytics partners (e.g., Google Ads, Google Analytics, Meta)
- Referral partners or lead-generation platforms, where you have separately agreed to share your information with us
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide project estimates or consultations
- Schedule appointments and manage active projects
- Communicate with you about your project, including by phone, email, and text message
- Send appointment reminders, follow-ups, and (where you have separately consented) promotional messages
- Improve and maintain the Site
- Analyze Site traffic and marketing campaign performance
- Comply with legal, licensing, permitting, and contractual obligations
- Protect against fraud, unauthorized transactions, and other liabilities
We do not sell your personal information. We do not share your mobile phone number or SMS opt-in information with third parties for their own marketing purposes.
3. Cookies and Tracking Technologies
The Site uses cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use the Site. This may include tools such as Google Analytics and Google Ads conversion tracking, which help us measure the effectiveness of our marketing.
Most browsers allow you to refuse or delete cookies through your browser settings. Doing so may affect the functionality of the Site. The Site does not currently respond to browser “Do Not Track” signals.
4. How We Share Your Information
We may share your information with:
- Service providers who perform services on our behalf, such as website hosting, CRM and scheduling tools, email/SMS delivery platforms, payment processing, and marketing/analytics providers, under obligations to protect your information
- Subcontractors and suppliers as reasonably necessary to complete a project you have contracted for
- Government authorities, such as permitting offices, where required for licensing, permitting, or code-compliance purposes
- Legal and safety purposes, where required to comply with a law, regulation, subpoena, or legal process, or to protect the rights, property, or safety of City Deck, our customers, or others
- Successors, in connection with a merger, acquisition, or sale of business assets
We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes.
5. Text Messaging (SMS)
If you provide your mobile phone number and consent to receive text messages from City Deck, our use of that number and the messages you receive are governed by our separate SMS Policy, which is incorporated into this Privacy Policy by reference. No mobile opt-in data or phone numbers collected for SMS purposes will be shared with third parties for their own marketing or promotional purposes.
6. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal data, which can include the right to:
- Know what personal information we have collected about you
- Access a copy of that information
- Correct inaccurate information
- Request deletion of your information
- Opt out of the sale or sharing of personal information for targeted advertising (we do not sell personal information)
While City Deck’s size and volume of data processing may fall below the applicability thresholds of certain state privacy laws (such as the Virginia Consumer Data Protection Act or California privacy law), we honor these rights as a matter of practice for all consumers who contact us.
To exercise any of these rights, contact us using the information in Section 11. We may need to verify your identity before fulfilling your request, and we will respond within a reasonable time, generally no later than 45 days.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, comply with legal and licensing obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.
10. Third-Party Links
The Site may contain links to third-party websites (such as review platforms, financing partners, or social media). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
City Deck 6720 Old McLean Village Dr, Unit C McLean, VA 22101 Phone: (703) 665-0669 Email: info@citydeck.com
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this page indicates when this Policy was last revised. Material changes will be posted on this page.
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. City Deck recommends periodic legal review of this policy to ensure ongoing compliance with applicable federal and state law.